Senior Customer Service (Java+LLM)

• 5+ years of hands-on experience in backend application development, Java-based enterprise systems
• Strong understanding of agentic or AI-driven application design, including orchestration of LLMs, tools, and conversation flows
• Experience integrating LLM-based solutions using Azure OpenAI or equivalent enterprise-grade AI platforms.
• Development experience within a microservices architecture
• Solid understanding of building and consuming RESTful APIs
• Working knowledge with SQL and Relational databases (Oracle, Postgres)
• Understanding of prompt engineering, system instructions, and agent behavior configuration.
• Experience building tool-based agent workflows, where AI models invoke enterprise services as tools.
• Familiarity with vector-based search and semantic retrieval concepts.
• Experience working in an eCommerce/Retail organization and focus on Customer Service operations – chat and email channels
• Strong debugging and problem-solving skills
• Excellent verbal and written communication skills
• Experience working within teams and collaboration with business teams on requirements
• Experience with Agile/Scrum methodologies and use of tools such as Jira, Jenkins, Bit Bucket.