Implementation Manager
Solveify Tech
22 LPA
Location: Hyderabad
Posted: December 29, 2025
Posted By: System Administrator
Job Description
Implementation Manager - Delivery
Job Summary:
The Implementation Manager - Delivery will manage, develop, and execute assigned projects
within the Implementation Department, specifically regarding product add-ons to the
This role complements new, go-live activities as the Services team
completes quality control and audit functions for new billers and completes payment testing. The
Implementation Manager - Delivery is key in supporting timely go-live dates for post-go-live add-
ons which increase biller engagement and retention. Add-ons also include completion of initial
implementation scope that was not addressed during the first phase of implementation.
Strategic corporate initiatives for new products are also managed by Delivery and
Implementation Manager within Delivery support the roll out of these new products as add-ons
to existing billers.
The working hours for this role will be between the hours of 8:00 AM to 5:00 PM EST.
Responsibilities:
• Analyze the Add-on type and scope of work for new projects
• Work with Implementation Analyst and Manager to have a full understanding of the
project and integration changes
• Engage with IT and Product Development to implement Add on work as needed
• Document product Add-on plan and provide statement of work to biller.
• Forecast time to completion
• Manage project plans and execute deliverables
• Maintain communication with all stakeholders through the life of the project
• Create and present statement of work for each project
• Maintain an excellent relationship and open line of communication with IT, sales, billers,
software partners and all members of the Operations team
• Coordinate all activities related to bringing a project live including the biller, IT,
Marketing, software and printing partners, Customer Success, and Training
• Complete QC and Audit using existing tools for new biller implementations.
• Coordinate and complete price changes for billers in conjunction with the Boarding team.
• Act as a point of escalation for Client Services and Implementation on a variety of
products including EMV, IVR, and Outbound Campaigns.
Goals:
• First 30 days
o Shadow Add on projects, including all tools, meetings, and management of
projects
o Shadow and work as a team completing payment testing30 Braintree Hill Office Park, Suite 303
Braintree, MA 02184 United States
o Start taking on your own assigned Level 1 Add on projects
o Prioritize assigned Add-on projects
o Participate in daily team stand up meetings
o Ensure all assigned projects are managed in Smartsheet using the project
schedule
o Start QC process of all new biller implementations with support
• First 60 days
o Independently complete assigned Level 1 Add-on projects according to schedule.
o Keep project documentation updated in real time.
o Keep project's stakeholders informed on project status. Stakeholders include the
biller, the partner and IC internal teams: Sale, CS and CSM.
o Shadow Level 2 Add on projects
o Demonstrate understanding of assigned integrations
o Independently work with biller in remote meeting format
o Work independently picking up QC and Audit items from the Delivery queue
o Facilitate payment tests independently
• First 90-180 Days
o Full ownership of add-on projects assigned including Level 1 and Level 2 projects
o Keep projects notes and communications up to date and meet go live deadlines
o Be able to discuss project status in daily stand-up meetings.
o Understand and know when to seek assistance for project support.
o Maintain team documentation and updates as needed
o Works independently to complete QC, Audit, Payment Testing, and Price
Changes
o Shadow Level 3 Add on projects.
• Ongoing
o Attend all training sessions "In the Know" and "Master Class" to expand
knowledge
o Seek opportunities and tools to improve efficiency for add-on steps
o Propose solutions that make the role and its processes more efficient and
effective
o Manage, solve, and assist with add-on projects as needed
Competencies:
• Technically savvy
• Excellent written and verbal English communication skills
• Ability to read and understand integration specifications and understand file transfer
formats
• Excellent presentation and interpersonal skills with strong attention to detail
• Self-starter with a demonstrated ability to achieve results as part of a team
• Effective time management, planning, and organizational skills
• Ability to multi-task under deadlines
Education and Experience:
• Bachelor's degree in a related discipline
• 1-3 years experience managing SaaS projects
• Project Management experience or transferable skills
• Experience in merchant services, electronic payments or bill pay is a plus
• Experience with Sales Force, Jira, Microsoft Office products preferred
• Understanding of municipal government payment processing is a plus
• Insurance industry knowledge preferred
Job Summary:
The Implementation Manager - Delivery will manage, develop, and execute assigned projects
within the Implementation Department, specifically regarding product add-ons to the
This role complements new, go-live activities as the Services team
completes quality control and audit functions for new billers and completes payment testing. The
Implementation Manager - Delivery is key in supporting timely go-live dates for post-go-live add-
ons which increase biller engagement and retention. Add-ons also include completion of initial
implementation scope that was not addressed during the first phase of implementation.
Strategic corporate initiatives for new products are also managed by Delivery and
Implementation Manager within Delivery support the roll out of these new products as add-ons
to existing billers.
The working hours for this role will be between the hours of 8:00 AM to 5:00 PM EST.
Responsibilities:
• Analyze the Add-on type and scope of work for new projects
• Work with Implementation Analyst and Manager to have a full understanding of the
project and integration changes
• Engage with IT and Product Development to implement Add on work as needed
• Document product Add-on plan and provide statement of work to biller.
• Forecast time to completion
• Manage project plans and execute deliverables
• Maintain communication with all stakeholders through the life of the project
• Create and present statement of work for each project
• Maintain an excellent relationship and open line of communication with IT, sales, billers,
software partners and all members of the Operations team
• Coordinate all activities related to bringing a project live including the biller, IT,
Marketing, software and printing partners, Customer Success, and Training
• Complete QC and Audit using existing tools for new biller implementations.
• Coordinate and complete price changes for billers in conjunction with the Boarding team.
• Act as a point of escalation for Client Services and Implementation on a variety of
products including EMV, IVR, and Outbound Campaigns.
Goals:
• First 30 days
o Shadow Add on projects, including all tools, meetings, and management of
projects
o Shadow and work as a team completing payment testing30 Braintree Hill Office Park, Suite 303
Braintree, MA 02184 United States
o Start taking on your own assigned Level 1 Add on projects
o Prioritize assigned Add-on projects
o Participate in daily team stand up meetings
o Ensure all assigned projects are managed in Smartsheet using the project
schedule
o Start QC process of all new biller implementations with support
• First 60 days
o Independently complete assigned Level 1 Add-on projects according to schedule.
o Keep project documentation updated in real time.
o Keep project's stakeholders informed on project status. Stakeholders include the
biller, the partner and IC internal teams: Sale, CS and CSM.
o Shadow Level 2 Add on projects
o Demonstrate understanding of assigned integrations
o Independently work with biller in remote meeting format
o Work independently picking up QC and Audit items from the Delivery queue
o Facilitate payment tests independently
• First 90-180 Days
o Full ownership of add-on projects assigned including Level 1 and Level 2 projects
o Keep projects notes and communications up to date and meet go live deadlines
o Be able to discuss project status in daily stand-up meetings.
o Understand and know when to seek assistance for project support.
o Maintain team documentation and updates as needed
o Works independently to complete QC, Audit, Payment Testing, and Price
Changes
o Shadow Level 3 Add on projects.
• Ongoing
o Attend all training sessions "In the Know" and "Master Class" to expand
knowledge
o Seek opportunities and tools to improve efficiency for add-on steps
o Propose solutions that make the role and its processes more efficient and
effective
o Manage, solve, and assist with add-on projects as needed
Competencies:
• Technically savvy
• Excellent written and verbal English communication skills
• Ability to read and understand integration specifications and understand file transfer
formats
• Excellent presentation and interpersonal skills with strong attention to detail
• Self-starter with a demonstrated ability to achieve results as part of a team
• Effective time management, planning, and organizational skills
• Ability to multi-task under deadlines
Education and Experience:
• Bachelor's degree in a related discipline
• 1-3 years experience managing SaaS projects
• Project Management experience or transferable skills
• Experience in merchant services, electronic payments or bill pay is a plus
• Experience with Sales Force, Jira, Microsoft Office products preferred
• Understanding of municipal government payment processing is a plus
• Insurance industry knowledge preferred
Application Stats
Total Applications: 0
Posted: Dec 29, 2025